E.GO Privacy Policy

Information We Collect About You

We collect and process the following data about you:

• Mobile phone number: We use this to verify your account and provide personalized services.
• Email address: This is used for communication, account verification, and password recovery.
• Name: We use your name to personalize your E.GO experience.
• Ride history: This helps us improve our services and provide you with personalized recommendations.
• Payment card details: These are used to facilitate transactions on the E.GO platform.
• Payment history: We maintain this to manage your account and resolve any disputes.
• Chat with drivers: This is used to improve our service quality and for user safety.

How We Use Your Information

We use your information to provide, personalize, maintain and improve our products and services. This includes using the information to:

• Create and update your account.
• Verify your identity.
• Enable transportation, deliveries, and other services.
• Process or facilitate payments for those services.

Location Permission

We require access to your location when you are using the app to pick you up at your exact location, show nearby drivers, and accurately charge for the ride based on the pickup and drop-off locations. Your location data helps us improve our service, including pickups, navigation, customer support, and more.

Our Promotional Updates and Communications

Where permitted by law, we may use your email address and phone number to send you promotional updates and communications related to our services.

Whom We Give Your Information To

We may share your information with:

• Drivers in order to provide you with the service.
• Third parties with whom we partner to provide promotions or special offers.

Where We Store Your Information

Your information is stored securely on cloud servers. We implement security measures to protect against unauthorized access.

Child Safety

Our services are not directed towards children under 18 years old. We do not knowingly collect personal information from children under 18.

Payment Processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the site are made through our payment gateway provider. You will be providing credit or debit card information directly to such provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorizing payment.

How Do We Protect Your Information

We implement a variety of security measures including access controls, encryption, and secure servers to maintain the safety of your personal information.

How Long We Keep Your Information

We retain your personal data for as long as necessary for the purposes set out in this policy unless a longer retention period is required by law.

Your rights

As a company based in the EU, we adhere to the General Data Protection Regulation (GDPR). The following provisions apply:

Legal Basis for Processing

We process your data only if we have a valid legal basis to do so, including:

• To fulfill a contract with you.
• When it’s in our legitimate interest.
• When you give us consent to do so.

Data Transfers

We may transfer your data outside of the European Economic Area. When we do, we ensure that your data is protected and transferred in a manner consistent with legal requirements.

Data Subject Rights

Under the GDPR, you have the right to:

• Access your personal data.
• Correct errors in your personal data.
• Erase your personal data.
• Object to processing of your personal data.
• Export your personal data.

If you wish to exercise any of these rights, please contact us. We will respond to your request within 30 days.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and its implementation. If you have any questions about our privacy practices or this policy, please contact our DPO at [email protected].

Changes To This Policy

We may update this policy from time to time. If we make significant changes, we will notify you of the changes through our app or through others means such as email.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at [email protected].