Welcome to E.GO, a city transfer service with a personal driver provided by E.GO Ltd., a company registered in the Bulgarian Company Register under number 206735973. By downloading and using our app, you agree to abide by these Terms of Service. Our service is designed to provide a convenient, reliable, and safe way for users to travel within the city.
To use our service, you must create a profile using a valid email address and phone number. Users must be at least 18 years old to create an account. This ensures that we can maintain a safe and responsible user base.
Our service requires you to share your location while using the app. This allows us to provide accurate pick-up and drop-off services. Your location data is used solely for the purpose of facilitating your transfers and is not used for any other purposes.
You must enter your debit or credit card information to use our service. We only allow cashless payments. Rest assured, your payment information is securely handled. We use industry-standard encryption methods to protect your data.
You can order a transfer by providing a destination location. You may also select a different pick-up location from your current one. We offer two pricing options: Now (pay-as-you-go) and Rental (pre-paid packages). The Now option charges a minimum fee plus pricing per km and per minute. The Rental option allows you to purchase packages with a pre-defined number of minutes and km.
Our drivers are employees of E.GO and adhere to strict procedures and service quality standards to ensure your comfort and safety. They undergo rigorous training and are committed to providing a high level of service.
You will receive confirmations when a driver accepts your transfer, arrives, and starts the transfer. If you do not show up within 5 minutes of the driver’s arrival, the driver may cancel the transfer and you will be charged a penalty fee. This policy is in place to respect the time of our drivers and other users.
You can send and receive messages to/from the driver within the app. Please keep all communication respectful and professional. Any inappropriate behavior may result in a ban from the service.
During the transfer, you can see the expected time of arrival and the suggested route. The driver may choose a different route depending on traffic conditions. This flexibility allows us to provide a more efficient service.
Payment is automatically settled at the end of the transfer. You may choose to pay an additional tip to your driver. This is entirely optional and is a way for you to show appreciation for the service provided.
We expect all users to behave appropriately while using the app and during the transfer. Any inappropriate behavior may result in a permanent ban from the service. This includes, but is not limited to, verbal or physical abuse, damage to the vehicle, or violation of local laws.
You can use your referral code to recommend our app to others and receive rewards based on the terms of the current campaign. This is a great way to share the benefits of E.GO with others and earn rewards at the same time.
You can view your history of transfers and payments within the app. This allows you to keep track of your usage and expenses.
You have the right to contact us for any complaints or issues before, during, and after the transfers. Our customer support team is dedicated to resolving any issues and ensuring your satisfaction.
We reserve the right to modify these Terms of Service at any time. We recommend that you review these terms periodically. Your continued use of the service constitutes your agreement to the updated terms.
We reserve the right to terminate your access to our service under certain conditions, such as violation of these Terms of Service or inappropriate behavior.
These Terms of Service are governed by the laws of Bulgaria. Any disputes arising out of or relating to these Terms of Service or your use of the service will be resolved in accordance with these laws.
For further information, please contact us at [email protected].
All disputes, including disputes arising out of or relating to interpretation, invalidity, default or termination, will be resolved by mutual agreement. If no agreement is reached between the parties, the dispute shall be referred to the competent Bulgarian court.
General Limitation: To the maximum extent permitted by applicable law, in no event shall E.GO, its affiliates, agents, directors, employees, suppliers, or licensors be liable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, or inability to use, this service.
Personal Injury: E.GO is not responsible for any personal injury, death, or property damage related to your use of the E.GO service, including as a result of traffic accidents. All risks associated with using the service are borne by the user.
Force Majeure: E.GO shall not be liable for any failure or delay in performing its obligations under these Terms of Service due to circumstances beyond its reasonable control, including but not limited to extreme weather, unforeseen traffic disruptions, acts of God, natural disasters, war, terrorism, labor disputes, internet service interruptions, power disruptions, and governmental actions.
Cap on Liability: Under no circumstances will E.GO's total liability of all kinds arising out of or related to your use of the service (including but not limited to warranty claims), regardless of the forum and regardless of whether any action or claim is based on contract, tort, or otherwise, exceed the total amount paid by you to E.GO for the use of the service.
User Responsibility: You agree to take full responsibility for your actions while using the E.GO service, including obeying all traffic laws and maintaining appropriate insurance coverage. E.GO is not responsible for any decisions you make while using the service, including the decision to operate a vehicle.
This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if E.GO has been advised of the possibility of such damage.
All content within the app, including the design, graphics, text, and software, is the property of E.GO. Unauthorized use of this content is prohibited.
If users can generate any content via the app, it is owned by E.GO and can be used in any ways deemed appropriate by E.GO. This may include reviews, ratings, or photos shared within the app.
Please note that this is a draft and should be reviewed by a legal professional to ensure it is comprehensive and compliant with all relevant laws and regulations.
E.GO is constantly looking for ways to improve and expand the E.GO service. E.GO may change these Terms of Use to reflect changes to the service. The Terms of Use are available at any time in the application and this web site. It is considered that the user has accepted the changes in the Terms of Use if, after the publication of the changes, they make an order through the application. In the event that within 7 days of the publication of the amended Terms of Use, the user has not made an order and has not stated in writing their wish to terminate the use of the application, it is considered that they have given their consent to the changes made.
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